Terms of Service - Best Web Design & Digital Marketing Company In Malaysia
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Terms of Service

The following Terms and Conditions of Service apply to all products and services provided by Rozzario®.



It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.


Unlimited Revisions

Our services come with unlimited revisions, meaning you can give us as many edits, changes and revision comments within a revision round.

Revision Rounds

Revision rounds allowed as per your service package availed. If unclear, speak with your project consultant on the number of revision rounds that you are allowed to avoid any misconceptions.

Unlimited Web Pages

Term refers to the capacity of the CMS and your web template which allows you to create unlimited web pages by yourself. All web pages, including homepage, are to be delivered by Rozzario as per your project package and approved scope. Charges applicable on additional pages.

Royalty-Free Images

All web packages include specific number of royalty-free images, as per your package. The images do not fall under any copyright infringements and can also be found on other websites.

Premium Images

In case the Client requests for premium images, each image will be charged separately and the cost will be added in the final bill as additional charges.

Content Management System (CMS)

A Content Management System is a software application designed to enable users to conveniently edit website content, images, add web pages and many other features.

CMS Portal Training

Video based tutorials are given to the Client to be able to smoothly control the website for any future changes with ease. Additional charges are applicable in case the Client needs one-to-one training on using the portal.


WordPress is the most widely used Content Management System (as mentioned above) in the world today that enables people to control their websites with ease.


Hosting refers to the set of resources allocated to storing and serving content to be used on the internet, most often a computer server or cloud based server.


Content refers to the text including web copy, Meta text, keywords, and product descriptions (long and short), product list and any other text requirement on the website. The Client is responsible to provide all the content in case otherwise purchased as a service from Rozzario.

Project Delivery Stages

Each web project follows a 5-stage process; 1) Project Assigning 2) Layout Selection/Design 3) Design Approval 4)Final Approval 5) Project Handover. Any request by the client to go back into the previous stage is subject to approval by the Project team and additional charges as per scope.

Design Approval

The design approval stage requires the Client to review the Homepage and 1 Inner page design considering the layout, structure and color theme only. Revisions regarding images and content will not be entertained at this stage.

Project Timeline

All project timelines are agreed upon considering working days only. Public holidays, natural events and time duration during which the project was on hold awaiting the Clients’ feedback will not be included.

Ecomm Product Entry

Product entries on E-Comm or Showcase Website are subject to the number of product entries allowed as per your availed package.

Client Response Time

All queries and feedbacks will be entertained by Rozzario within 24 hours of receipt.

Payment & Service Charges

Charges for services to be provided by Rozzario® are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Rozzario® reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Client must use one of the following two methods for payment.

  • Credit card to be subsequently charged by Rozzario® ; or
  • Bank Cheque in the name of Rozzario Sdn Bhd.

Client permits Rozzario®, or Rozzario®merchant services provider, to hoard client’s financial information with the end goal of encouraging payment to Rozzario®. It is the client’s responsibility to notify Rozzario®, in composing, of any progressions to Client’s financial information.

All expenditures must be paid in MYR or USD. Client is utterly in charge of any pertinent taxes. All expenses are probable as per the settled upon charge plan, or instantly upon Client’s receipt of quotation/invoice, as appropriate. Client coincides that any setup incidentals or one-time service installments are non-refundable.

Additional Expenses

Client agrees to reimburse Rozzario® for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.

Free Features Policy

  • Mentioned FREE domains will only be the “.com” Domain; excluding premium domains. It will be provided for FREE for 1 year only and ROZZARIO Design will charge domain renewal charges for the next year before domain expiry date.
  • FREE shared hosting (Basic hosting) will be provided for first year only.
  • SSL certificate will not be provided for FREE in basic hosting.
  • Email Storage limit in basic hosting is up to 1 GB.

Revision & Refund

While we can accept unlimited revisions, project completion depends on various factors including the number of revision rounds and complexity of the revisions. For any claims of refund during or after creative round/revision round are subject to below mentioned conditions applicable to all design and development orders;

  • once a creative round has started i.e. you have posted a revision on the first design/draft, your right to claim a refund on the payment (partial and/or full) will not be entertained by the company; including but not limited to Rozzario® (.com, .com.my, .ae, .co.uk).

Rights to Claim a Refund

Clients are eligible to claim a refund only under circumstances if:

  • Cancelling the placed order prior to posting a revision or commencement of creative revision rounds.
  • Cancelling the placed order within 3 days of first preview (in case of logo, stationery and/or banner designs)
  • Cancelling the placed order within 15 days of first preview (in case of website and/or app design/development)
  • Cancelling the placed order if it’s not as per the creative brief

Web Project Terms

  • All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a meeting prior to commencing a project.
  • By accepting our project proposal and quote, you agree to accept the deliverables committed by Rozzario® in the form of a project scope. All additional work, over and above the estimates is charged separately or, in case, rendered in good faith will be informed in writing by the project manager.
  • Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Rozzario®.

Milestones & Payments

  • All prices are quoted in MYR (Malaysian Ringgit)
  • All invoices are to be processed as per the schedule via your preferred method of payment.
  • Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to website/application/project going live. Payment schedule as per Milestones set:
Project StagePayment (% of invoiced amount)
Project Initiation50%
Demo Site Review with 1st Revision Completed25%
Project Handover25%


  • Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.
  • Rozzario® reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service.
  • If you cancel your order after making the payment prior to commencing the project, we will refund the payment that you have already made or can adjust the amount in exchange of any other service you wish to avail from Rozzario®. Deduction of bank and processing fees applied.
  • If the order is cancelled after the commencement of work and first samples delivered, bank and processing fee will be deducted from the initial amount during refund.
  • There will be no refund or adjustments if cancellation is called when first draft of work has been completed, submitted and you have requested any changes in it.
  • All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.

Recurring Payments

Billing will occur in the form of a one-time payment or an automatically recurring monthly payment, as set forth in the specific product/service terms and conditions for the service provided.

If billing is to include an automatically recurring payment, all payment for agreed services will be paid in advance on a monthly basis (See Milestones & Payments Schedule above).

Early Termination Fee

In the event Client chooses to terminate services prior to completion of the contract term then Client agrees to pay an early termination fee equal to the remaining contract value. Contract value is determined by taking the number of months agreed to in the contract or insertion order times the monthly fees applicable to the services. For example, the contract value of services worth MYR 3000 for a three-month term is MYR 9000, in case the Client cancels after the first month, the cancellation fee will be MYR 4500.

Late Payment Terms

Payments made by billing of a credit card or debiting of a bank account are intended in part to avoid the inconvenience and cost to both parties of late or missed payments. However, it is Client’s responsibility to ensure that Rozzario® has the most up-to-date credit card or bank account information, and that such methods are viable for payment of the fees due to Rozzario® for the services.

In the event of a failure of the payment method authorized by Client, and one or more payments are made later than the due date, such late payments are subject to a late fee equal to the greater of MYR 500 or 10% of the total payment due, but not to exceed the maximum amount allowed by applicable law. In addition to late fees, Client agrees to pay all attorney’s fees and costs incurred by Rozzario® for late payment collection efforts.

Service Cancellation Notice

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Rozzario® will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days.

Rights & Ownership

The client understands that the final website design belongs to Rozzario® until all invoices are paid in full. In the event of termination of this Agreement, Rozzario® owns the design and has the right to complete, exhibit, and/or sell the website design (not including business name).  Once the final invoice is paid in full, the client has the right to use images of the design in all media useful for business promotion and that Rozzario® reserves the right to display the projects for business promotional use.

Rozzario always provides fully custom design and developments solutions for all its services, but its highly advisable in good practice and responsibility of the client to check for any design similarity that might occur to any existing design either online or offline.

Rozzario will not be held responsible for any damage or liability that may arise in case of copyright infringement of any and all sorts.

It is also highly advisable to register and verify your designed business identity with the concern legal and/or governing authorities at the earliest.


Rozzario® reserves the right to remove web pages from viewing on the Internet until final payment is made. In case collection proves necessary, the client agrees to pay all fees incurred in that process.

Terms & Conditions Update

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Rozzario® reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Web Project Structure & Limitation

To ensure smooth execution and delivery of a web project, you agree to the terms mentioned hereby with respect to project structure and limitations defined and communicated to The Client by Rozzario®

  • Four rounds of revision requests are included in the price for the Project for the Client to provide feedback. A round consists of substantive, multiple change requests on the work – that do not go beyond the original scope of the Project – followed by material revision of work. After these four rounds, any additional changes within the original scope will be charged at each project stage, communicated in writing by the Project Manager.
  • A round of change requests must take place within 3-5 working days of receipt of the work, unless otherwise agreed in writing. In case the Client needs more time to respond with the changes, the Project Manager is to be notified in writing by the Client. After passage of specified response time, the round of feedback is deemed to be complete and any further change requests made will be part of the following round.
  • The Client shall provide a single point of contact for the Project including any support services, from which all feedback and change requests will be taken, unless otherwise agreed in writing.

Changed to Project Scope

  • Prices quoted only include the work specified in the Proposal.
  • If the Client wishes to change the scope of the Project after acceptance of this agreement, the Client must provide a written change order specifying in reasonable detail the changes required.
  • The Project Manager will respond with a statement of revised terms proposing availability, additional fees, changes to delivery dates and any change required to these terms and conditions.
  • The Project Manager will only be obliged to carry out work beyond the original scope if the Client agrees the revised terms in writing.


  • The Client will use all reasonable efforts to provide necessary information, materials and approvals for the work to progress. Any delay will result in a day-for-day extension to any delivery dates for the work agreed in the Proposal.
  • Any delay beyond the reasonable control of either party including but not limited to natural disasters, acts of government, acts of God, and fire, flood and power failures will not be considered a breach and will result in a day-for-day extension of any performance due.
  • All project cost overruns within the standard project timeline of 6 months, caused by delays due to communication lapse and/or on-request inactivation from the Client’s end shall be entitled to a re-activation fee of RM500 or 10% of the total project cost, whichever is higher
  • All projects are subject to 6 months service level agreement i.e the package prices are applicable for 6 months terms. All the projects are subject to suspension and termination unless stated otherwise in the contract or invoice. New prices are applicable to reactive the projects after 6 Months and Rozzario holds the rights to continue or discontinue the project.
  • The Client can opt to get the complete source-code and backup of the work-done after the complete payment of the project.
  • Rozzario Sdn Bhd Claims no responsibility for any loss / damages caused by the delays, suspension, termination or deletion of the project from the servers whatsoever.

Footer Credit Policy

By availing our web design service, you agree to allow footer credit rights to Rozzario®. Rozzario Sdn Bhd holds complete rights to have “Powered by Rozzario” hyperlink on the footer, unless the package is customized, a separate NDA & Contract is Signed.

Charges applicable in case the Client wishes to have ‘Powered by Rozzario’ link removed from their site.

Review Cashback Policy.

  • Reward is only applicable on complete and published honest review on both platforms
  • The cashback amount is applicable on the next successful order of the customer
  • The amount varies as a percentage of the next order – 10% cashback is applicable per review on both platforms
  • Company reserves the right to select the payback method
  • This amount is not applicable with any other running promotions